E-gate system guide for adults & kids at the Hamad International Airport

E-gate

Doha, Qatar – January 2025:

Hamad International Airport (HIA), crowned the World’s Best Airport 2024, continues to enhance the travel experience with its state-of-the-art e-gate systems. Designed to fast-track immigration, these self-service kiosks simplify and expedite the verification of travel documents, ensuring smooth and efficient passage for travellers.

What Are E-Gates?

E-gates are self-service digital immigration systems located at the airport’s departures and arrivals. By scanning a valid passport or Qatar ID (QID), travellers can independently verify their travel information without the need for immigration officer assistance.

Who Can Use E-Gates at HIA?

• Travellers holding a valid passport or Qatar ID (QID) can use the e-gates.

• Young travellers must meet the 130 cm height requirement to use the system.

• As of 13 January 2025, only second-row e-gates are operational for young travellers, with staff assistance available to guide them.

How to Use the E-Gates at Hamad International Airport

1️⃣ Scan Your Travel Document:

• Approach the e-gate kiosk and scan your passport or Qatar ID (QID). Follow the screen instructions to ensure proper scanning.

2️⃣ Proceed to Biometric Verification:

• Once your document is verified, the first barrier will open. Step into the marked spot on the floor.

• Remove any glasses, face masks, or items obscuring your face.

3️⃣ Biometric Scan:

• Follow instructions on the screen to complete facial and fingerprint scans (if required).

4️⃣ Final Verification:

• Once the biometric data is matched, the final gate will open, allowing you to proceed.

🛑 Note: E-gates are for individual use only. Travellers in line must stand before the designated waiting line to maintain smooth operations.

Why Use E-Gates?

• Speed: E-gates allow passengers to complete the immigration process in minutes.

• Efficiency: Automated systems reduce queues and congestion.

• Convenience: Self-service systems enhance the overall travel experience.

HIA remains committed to innovation and exceptional service, ensuring that every traveller enjoys a seamless and pleasant journey.